Car lockouts & keys
Keys Locked in the Trunk? What to Check Before You Call
The doors may open and the trunk still won't, or the other way around. Why a trunk lockout is its own problem, what to check first, and what to tell us when you call.
Guide · Car lockouts & keys
Buttons stopped working, or the car says the key isn't there? How to tell a dead battery from a failed fob, how to swap the battery, and what to do in the meantime.

The short answer
Most of the time it's the battery. Replace it with the same type printed on the old one, and try again. If a fob with a fresh battery still isn't recognized, and your spare works, the fob itself has failed and needs replacing and programming, which we do at the vehicle.
A fob usually gives some warning before it quits: you press the button twice, you walk closer, the car hesitates. Then one day nothing happens at all. Before you assume the fob is broken, it helps to know what a dying battery looks like, what a failed fob looks like, and what you can safely try yourself.
A fob battery lasts a few years in normal use. If yours is still on its original battery and the car is a few years old, that's the first suspect.
On most fobs this is a small job you can do at the kitchen table. Check your owner's manual first, because the way the case opens varies from car to car.
Don't handle the flat faces of the new battery more than you have to, and don't bend the small metal contacts that hold it in place.
Then narrow it down before you replace anything:
If the spare works and the first fob still doesn't, even with a fresh battery, it's time for a replacement.

Almost every modern fob hides a small metal key for the day the battery dies. It opens the driver's door by hand. On some cars the keyhole is out of sight, under a small cap on the driver's door handle, and your owner's manual shows how that cap comes off.
Once you're inside, the car usually still has a way to recognize a fob with a dead battery. The manual shows the exact spot to hold the fob so the car can read it, and it's worth looking that up now, before you need it.
A fob that's lost, broken, or no longer recognized even with a new battery needs replacing, and a new fob has to be programmed to the car before it does anything. That's part of our car key replacement work, done at the vehicle.
When you call, have the year, make and model ready, tell us whether you still have a working key, and say whether the car has a push-button start. If you have no working key at all, our guide on losing the only car key explains how that changes things.
FAQ
On most cars, no. The pairing is stored in the car and in the fob, not in the battery. A few cars ask for a short resync afterward, and the owner's manual says if yours is one of them.
Usually, yes. Most cars with a push-button start have a spot where a fob with a dead battery can still be read. The owner's manual shows where it is.
Try the spare. If the spare works, it's the fob. If neither does, the car's battery or the car itself is the more likely cause.
A cracked case can sometimes be swapped for a new shell. A fob that has failed inside, or is no longer recognized, is replaced and programmed.
Related services
New fobs and keys are cut and programmed at the vehicle.
Keep reading
Car lockouts & keys
The doors may open and the trunk still won't, or the other way around. Why a trunk lockout is its own problem, what to check first, and what to tell us when you call.
Lockouts & urgent fixes
The deadbolt won't turn, or it turns but won't go all the way? How to tell a lock problem from a door problem in a few checks, and what to do next.
Home & business locks
A key that sticks, drags or only turns with a jiggle is telling you something. What usually causes it, the lubricant to use, the ones to avoid, and when it's time for repair.
Coverage
Call us with the year, make and model, and whether you still have a working key.
(636) 202-7144